Terms and Conditions
Price, specifications and terms of offers are subject to change without notice. 3D Shape Engineering is not responsible for typographical and/or photographical errors. 3D Shape Engineering does not offer any technical support or sales advice. 3D Shape Engineering reserves the right to refuse service to anyone.
- American Express
Products that offer free shipping will be shipped by the most cost-effective shipping method.
- USPS First Class - 3-7 Business Days
- USPS Priority Mail - 3-5 Business Days
- Fedex Ground - 3-5 Business Days
- UPS Ground - 3-5 Business Days
Pricing / Price Matching
3D Shape Engineering does not price match competitors. For your convenience, all of our most current pricing is listed on our Website and updated in real-time. Prices are non-negotiable.
You agree to use 3dshapeengineering.com website (the "Website") only for purposes that are permitted by this Policy & Agreement and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions. You agree that you will not access or attempt to access the Website other than through the interface that is provided by 3dshapeengineering.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of 3dshapeengineering.com. You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose. You agree that you are solely responsible for any breach of your obligations under this Policy & Agreement and for the consequences (including any loss or damage which 3dshapeengineering.com may suffer) of any such breach.
3dshapeengineering.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the 3dshapeengineering.com Web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts or free gifts. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.
Sales tax is only required for orders shipping into states where we have or may have nexus for state tax purposes under applicable laws. Therefore all orders shipping into Kentucky will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax for Kentucky orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by this state on shipping and handling is part of the state sales tax, not a separate tax.
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. A 20% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform 3dshapeengineering.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
Physical Damage Policy
Physical damage or modification to any product purchased at 3dshapeengineering.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
A 20% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
3dshapeengineering.com does not guarantee any sort of technical assistance. We do not guarantee advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information we can acquire for products your convenience. Any additional information retrieval is the buyer's responsibility.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. 3dshapeengineering.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your 3dshapeengineering.com login to alert you of the situation.
3dshapeengineering.com will keep you informed of your order status via email. All tracking information will be emailed to your 3dshapeengineering.com ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our Web site.
Security is our number one priority. All online transactions are sent through our secure server and encrypted with 256-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.
Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
You may request a change to your order provided the order has not already been charged to your account. Please Contact Us to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. Since most of our products are guaranteed to be shipped out within 1 business day, we cannot guarantee approval of change requests.
You may request that an order be canceled provided the order has not already been processed and shipped. Contact Us to request for your order to be cancelled. Since most of our products are guaranteed to be shipped out within 1 business day, we cannot guarantee approval of cancellation requests. You will receive a credit for the full amount to your credit/debit card in approximately 1-3 business days if your cancellation request is approved.
Resellers / Volume Discounts
Unfortunately, we do not currently have a reseller or discount program available at this time. 3dshapeengineering.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our Website. Anytime we receive any specials or promotions, we will immediately post them on our Website for you to take advantage.
3dshapeengineering.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Web site. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Website is labeled with an incorrect price due to some typographical, informational, technical or other error, 3dshapeengineering.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other Websites from 3dshapeengineering.com are provided as resources to customers looking for additional information and/or professional opinion. 3dshapeengineering.com does not assume responsibility for the claims and/or representations made on these or any other Websites.
3dshapeengineering.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, 3dshapeengineering.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinants which, although infrequent, could cause the information on our Website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. 3dshapeengineering.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, 3dshapeengineering.com will not be held responsible for product revision changes.
3dshapeengineering.com reads all reviews before posting them and reserves the right to deny any review.
Here are some of the things that can cause a review to be denied:
- Offensive or abusive language.
- Prices and availability can change very quickly on the 3dshapeengineering.com Web site, so please leave such information out of your review.
- References to other stores/resellers.
- Comments on products that were either physically damaged or misused.
- Replies to existing customer reviews; please do not attempt to initiate discussions here.
- Comparisons to competing brands/products of competing brands.
- Criticism of 3D Shape Engineering's service or the service of our operations partners. (FedEx, UPS, PayPal, etc.)
- References to aftermarket procedures or installation techniques not mentioned specifically in the original product documentation
- Illegal content
- Invasions of personal privacy
- Pornography or obscenity
- Hate or incitement of violence, threats of harm or safety of a person
- Graphic violence or other acts resulting in serious injury or death
- Any violations of copyright. Please see our DMCA policy for more information.
- Any violation of laws and/or copyrighted musical works.
We may change these policies at any time without notice.
By accepting delivery of any product ordered from 3dshapeengineering.com ("3dshapeengineering.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and 3dshapeengineering.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and 3dshapeengineering.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from 3dshapeengineering.com.
3dshapeengineering.com offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except for:
- Any product not purchased from 3D Shape Engineering.
- Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
- Any product that is returned without all the original included parts and packaging.
- Any product that exhibits physical damage that has not been caused by improper handling during shipping.
To take advantage of 3dshapeengineering.com's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of 3dshapeengineering.com's Return Policy Procedure will result in the loss of 3dshapeengineering.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
To return a product in compliance with 3dshapeengineering.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please Contact Us to acquire an RMA number. All return requests must be filed online. 3dshapeengineering.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by 3dshapeengineering.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to 3dshapeengineering.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, and other accessories originally included. If any component of the returned product is missing, 3dshapeengineering.com's Return Procedure will be breached and 3dshapeengineering.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
3dshapeengineering.com will not refund to Customer the original shipping charges. In addition, 3dshapeengineering.com will assess a 20% restocking fee against the Customer's account on all returns for refund.
Limitation of Liability
IN ALL CIRCUMSTANCES 3DSHAPEENGINEERING.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. 3DSHAPEENGINEERING.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. 3DSHAPEENGINEERING.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT 3DSHAPEENGINEERING.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
An order is not binding upon 3dshapeengineering.com until it is accepted; 3dshapeengineering.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with 3dshapeengineering.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Your total cost for purchase of any product will include the shipping and handling charges shown on your 3D Shape Engineering invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to 3D Shape Engineering.
Risk of Loss
3dshapeengineering.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. 3dshapeengineering.com will advise Customer of estimated shipping dates, but 3dshapeengineering.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Kentucky law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with 3dshapeengineering.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between 3dshapeengineering.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between 3dshapeengineering.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.